Exchange Policy

At BAPE Hoodie Store, we want every customer to have a positive shopping experience. If you receive an item that does not meet your expectations, our Exchange Policy explains the requirements and process for requesting an exchange. Please read the following guidelines carefully before submitting an exchange request.

Exchange Eligibility

We accept exchange requests under specific conditions to ensure a smooth process for all customers.

To be eligible for an exchange:

  • The item must be unused, unworn, and in its original condition.
  • The product must include all original packaging, tags, and accessories.
  • The exchange request must be submitted within the allowed exchange period after receiving your order.
  • The item must not show signs of washing, damage, alteration, or wear.

Items that do not meet these conditions may not qualify for an exchange.

Exchange Time Period

Customers must contact us within 14 days of receiving their order to request an exchange. Requests submitted after this period may not be accepted.

To start an exchange request, please contact our customer support team with:

  • Order number
  • Customer name
  • Email address used during purchase
  • Reason for exchange
  • Photos of the item (if required)

Our team will review your request and provide further instructions.

Items Eligible for Exchange

Exchange requests may be accepted for:

  • Incorrect items received
  • Damaged or defective products
  • Size-related exchanges (subject to product availability)
  • Manufacturing issues

Exchange availability depends on stock levels and product condition.

Items Not Eligible for Exchange

The following items may not qualify for exchange:

  • Products that have been worn or washed
  • Items without original tags or packaging
  • Products damaged due to customer use
  • Items returned without approval
  • Items outside the exchange timeframe

Size Exchange Policy

We understand that choosing the correct size online can sometimes be challenging. If you need a different size, please contact us as soon as possible. Size exchanges are only available when the requested size is in stock and the original item meets our exchange requirements. Customers are responsible for checking the size information before placing an order.

Exchange Process

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

To request an exchange:

  • Contact our customer support team with your order details.
  • Wait for exchange approval before sending the item back.
  • Follow the return instructions provided by our team.
  • Once the returned item is received and inspected, we will process your exchange request.
  • A replacement item will be shipped if approved.

Shipping Costs for Exchanges

Customers may be responsible for shipping costs related to exchanges unless the item received was incorrect, damaged, or defective.

Any additional shipping charges required for the replacement item will be communicated during the exchange process.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 14 days of delivery.

Please provide:

  • Your order number
  • Clear photos of the item
  • A description of the issue

Our team will review the information and provide an appropriate solution.

Processing Time

Once we receive your returned item, our team will inspect it to confirm that it meets the exchange requirements. Approved exchanges are typically processed within 5–7 business days after inspection. Delivery time for replacement items may vary depending on your location and shipping conditions.

Contact Us

If you have any questions about our Exchange Policy or need assistance with an exchange request, please contact our customer support team.

Website: https://bapehoodiestore.us/

Email: [[email protected]]

Thank you for shopping with BAPE Hoodie Store. We appreciate your trust and are committed to providing a reliable shopping experience.