Refund & Return Policy

At BAPE Hoodie Store, we want every customer to have a smooth and confident shopping experience. If you are not completely satisfied with your purchase, our Refund & Return Policy explains the available options and requirements. Please read this policy carefully to understand our return conditions, refund process, and customer responsibilities before requesting a return.

Return Eligibility

We accept returns only for products that meet our eligibility requirements. These conditions help us maintain product quality and ensure a fair experience for all customers.

To qualify for a return, your item must meet the following requirements:

  • The item must be unused, unworn, and in its original condition.
  • The product must include original packaging, tags, and accessories.
  • The return request must be submitted within 14 days of receiving your order.
  • The item must not show signs of washing, damage, alteration, or wear.

Items Eligible for Return

Returns may be considered when there is an issue with your order or when the product does not meet the expected condition. Our team reviews each request carefully to provide the best possible solution.

Eligible return situations may include:

  • You received the wrong item.
  • The product arrived damaged or defective.
  • The item has a manufacturing issue.
  • The product does not match the order details.

Items Not Eligible for Return

Some products cannot be accepted for return due to hygiene, condition, or product protection reasons. Please ensure your item meets all return requirements before submitting a request.

Returns may not be accepted for:

  • Items that have been worn, washed, or used.
  • Products without original tags or packaging.
  • Items damaged due to customer handling.
  • Returns requested after the return period.
  • Items sent back without prior approval.

Return Request Process

Starting a return is simple. Contact our support team first so we can review your request and provide the correct return instructions.

To request a return, please follow these steps:

  • Contact our customer support team with your order information.
  • Provide your order number and reason for the return.
  • Include clear photos of the product if the item is damaged or incorrect.
  • Wait for approval and return instructions.
  • Send the item back according to the provided instructions.

Refund Process

Once your returned item reaches us, our team will inspect the product to confirm that it meets our return requirements. Approved refunds will be processed through the original payment method.

After approval:

  • Your refund will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • You will receive confirmation once your refund has been completed.

Refund Timeframe

Refund processing depends on the inspection process and your payment provider. We work to complete approved refunds as quickly as possible.

Generally:

  • Refunds are processed within 5–10 business days after approval.
  • Your bank or payment provider may require additional time to display the refund.

Damaged or Incorrect Orders

We carefully inspect orders before shipping to ensure customers receive the correct products. If your order arrives damaged or incorrect, please contact us so we can resolve the issue.

Please provide:

  • Order number
  • Photos of the product
  • Description of the issue

Shipping Costs for Returns

Return shipping responsibilities depend on the reason for the return. We review each case individually to determine the appropriate solution. Customers may be responsible for return shipping costs unless the issue is caused by our mistake, including:

  • Incorrect item shipped.
  • Damaged product received.
  • Defective product received.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Once an order has entered processing or shipping, cancellation may no longer be available.

Cancellation requests should be submitted before:

  • Order processing begins.
  • The package has been shipped.

Contact Us

If you have questions about refunds, returns, or your order, our support team is available to assist you.

For assistance, please contact us:

Website: https://bapehoodiestore.us/

Email: [[email protected]]